1. Introduction
BellSill Transport LTD ("BellSill Transport," "we," "us," or "our") is a licensed Canadian freight and trucking company headquartered at 15615 45 St NW, Edmonton, Alberta, T5Y 3G8. We are committed to protecting the privacy and personal information of everyone who interacts with our website at bellsill.com and our services.
This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and your rights regarding that information. By accessing our website or using our services, you agree to the practices described in this policy.
We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA), Alberta's Personal Information Protection Act (PIPA), and Canada's Anti-Spam Legislation (CASL).
Quick Summary: We collect only the information necessary to provide freight and logistics services. We never sell your personal data. We use industry-standard security to protect it.
2. Information We Collect
2.1 Information You Provide Directly
When you contact us, request a quote, book a shipment, or use our services, we may collect:
- Contact information: Full name, company name, email address, phone number, mailing address
- Shipment details: Pickup and delivery addresses, cargo type, weight, dimensions, special handling requirements
- Billing information: Company billing address, invoice preferences (we do not store credit card numbers on our servers)
- Communications: Messages, emails, inquiries, and feedback you send to us
- Account preferences: Any preferences or settings you indicate when using our services
2.2 Information Collected Automatically
When you visit our website, we automatically collect certain technical data:
- Device & browser information: IP address, browser type and version, operating system, device type
- Usage data: Pages visited, time spent on pages, links clicked, referral URLs
- Cookie data: Session cookies, preference cookies, analytics cookies (see Section 5)
- Location data: General geographic location based on IP address (city/province level only)
2.3 Information from Third Parties
We may receive information from:
- Google Analytics and Google Business Profile interactions
- Social media platforms (if you contact us through these channels)
- Business partners and referral sources
3. How We Use Your Information
We use your personal information for the following purposes:
3.1 Providing Our Services
- Processing and fulfilling freight shipment bookings
- Preparing quotes and invoices
- Coordinating pickup and delivery of freight
- Providing shipment status updates and tracking information
- Responding to your inquiries and customer support requests
3.2 Business Operations
- Maintaining our business records and accounting
- Complying with legal and regulatory obligations (e.g., Transport Canada requirements)
- Verifying your identity and preventing fraud
- Managing our contractual relationships with clients
3.3 Communications
- Sending booking confirmations and service notifications
- Responding to your messages and feedback
- Sending promotional materials and newsletters (only with your express or implied consent under CASL)
- Notifying you of changes to our services or policies
3.4 Website Improvement
- Analyzing how visitors use our website to improve user experience
- Monitoring website performance and security
- Conducting research and statistical analysis
3.5 Legal Basis for Processing
We process your information on the following legal bases:
- Contract performance: When information is necessary to fulfill a freight contract
- Legitimate interests: For website analytics and business improvement
- Legal obligation: Where required by Canadian law
- Consent: For marketing communications (you may withdraw consent at any time)
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, and in compliance with legal requirements:
- Customer records and contracts: 7 years (as required by CRA and Alberta business regulations)
- Shipment records: 5 years (Transport Canada compliance)
- Website analytics data: 26 months (Google Analytics default)
- Marketing consent records: 3 years after last interaction (CASL requirement)
- General inquiries: 2 years after last contact
When your information is no longer required, we securely delete or anonymize it.
7. Data Security
We take the security of your personal information seriously. Our security measures include:
- SSL/TLS encryption: All data transmitted between your browser and our website is encrypted
- Secure servers: Our website is hosted on Hostinger servers with enterprise-grade security
- Access controls: Personal data is accessible only to authorized BellSill Transport staff on a need-to-know basis
- Email security: We use secure email protocols for transmitting booking and inquiry data
- Regular updates: Our systems and software are kept up to date to address security vulnerabilities
Despite these measures, no internet transmission or electronic storage is 100% secure. If you have concerns about a security incident, please contact us immediately at info@bellsill.com.
In the event of a data breach that poses a real risk of significant harm, we will notify affected individuals and the Office of the Privacy Commissioner of Canada as required under PIPEDA.
8. Your Privacy Rights
Under PIPEDA and PIPA (Alberta), you have the following rights regarding your personal information:
- Right of Access: You may request a copy of the personal information we hold about you
- Right to Correction: You may request correction of inaccurate or incomplete information
- Right to Withdrawal of Consent: You may withdraw consent to marketing communications at any time
- Right to Complain: You have the right to file a complaint with the Office of the Privacy Commissioner of Canada or Alberta's Office of the Information and Privacy Commissioner
To exercise any of these rights, please contact our Privacy Officer using the contact details in Section 12. We will respond within 30 days of receiving your request. In some cases, we may need to verify your identity before processing your request.
If you wish to unsubscribe from marketing emails, you may click the "unsubscribe" link in any email we send, or contact us directly. We will process unsubscribe requests within 10 business days.
9. Third-Party Links
Our website may contain links to third-party websites, including Google Business, social media platforms, and industry partners. These websites have their own privacy policies, and we are not responsible for their practices. We encourage you to review the privacy policy of any website you visit through links on our site.
Third-party services we use that may collect your data include:
- Google Analytics: Google Privacy Policy
- Google Maps: Google Privacy Policy
- WhatsApp (Meta): WhatsApp Privacy Policy
- FontAwesome: Icon library (no personal data collected)
- Google Fonts: Google Fonts Privacy
10. Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child under 18, please contact us immediately at info@bellsill.com and we will promptly delete the information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:
- Update the "Last Updated" date at the top of this policy
- Post the revised policy on our website
- Where required by law, notify affected individuals by email or prominent notice on our website
We encourage you to review this policy periodically. Your continued use of our website or services after a policy update constitutes your acceptance of the revised policy.
12. Contact Our Privacy Officer
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact our Privacy Officer:
BellSill Transport LTD — Privacy Officer
15615 45 St NW, Edmonton, Alberta, T5Y 3G8
Monday–Friday, 7:00 AM – 7:00 PM MST
You also have the right to file a complaint with the Office of the Privacy Commissioner of Canada at www.priv.gc.ca or the Office of the Information and Privacy Commissioner of Alberta at www.oipc.ab.ca.